Refund policy

All Sales Final

Effective Date: May 3, 2025 | Last Updated: May 4, 2026

All sales made through freshbaitco.com are final. We do not accept returns, exchanges, or cancellations once an order has been placed and confirmed.

No Returns or Exchanges

Due to the nature of our products, all purchases are non-refundable and non-exchangeable. Please review your order carefully before completing your purchase.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery at support@freshbaitco.com with your order number and photos of the issue. We will review each case individually and, at our sole discretion, may offer a replacement for verified manufacturing defects.

Lost or Stolen Packages

Fresh Bait Co. is not responsible for lost or stolen packages after a confirmed delivery by the carrier. If your tracking shows delivered but you have not received your order, please contact your local carrier or file a claim directly with the shipping provider.

Contact Us

If you have questions about this policy, please reach out at support@freshbaitco.com.